UPDATE (Jun. 29) – The computer mainframe issue that arose earlier this week has been fixed, reports the Hawaii County Vehicle Registration and Licensing Division. Normal processing of vehicle registrations and driver’s licenses has resumed, and the renewal deadline extension from June 30 to July 7 will remain in place.
(BIVN) – The renewal deadline for vehicle registrations and driver’s licenses will be extended, as the County of Hawaii contends with an outage of the computer system used for processing.
The County of Hawaii’s Vehicle Registration and Licensing Division announced Wednesday that the renewal deadline will be extended from June 30 to July 7.
The extension of the renewal deadline comes as the end of the month approaches, the county says. The Finance Department, to which the Vehicle Registration and Licensing Division belongs, wants to assure the public that they will not be penalized. They have even notified the Hawaii Police Department “so that people are not ticketed during the grace period,” said Vehicle Registration and Licensing Administrator Naomi O’Dell.
The computer mainframe went down on Monday, the county reports. The City and County of Honolulu on Oahu, which is responsible for maintenance of the system, is working to fix it. “There is no estimated timeframe for when services will be restored, and the County must rely on Honolulu to resolve the problem, which is affecting DMVs statewide” Hawaii County officials say.
According to the County:
In the meantime, customers may leave their County of Hawai’i vehicle registration renewals and a copy of their safety inspection, with payment, for staff to process once the system comes back on-line. Staff will mail the renewed registration, or call the customer to pick up.
The County of Hawai’i’s Vehicle Registration and Licensing Division has been unable to process vehicle registrations and driver’s licenses due to the failure of a Mainframe system used statewide by all of the Counties’ DMVs.
The Vehicle Registration and Licensing Division apologizes for the inconvenience this outage poses, and appreciates the public’s understanding in the meantime.