KONA, Hawaii: North Kona water customers are being advised to restrict their water use by as much as 25 percent, after the Queen Liliuokalani Trust Well above Mamalahoa Highway failed on Monday.

The Department of Water supply reports backup sources are on line, but due to low water tank levels, these sources are not able to meet normal demand.

Customers on restriction are in the following areas:

• Ka‘iminani Street, Hinalani Street and upper Palani Street including all side streets and subdivisions off of these roads.
• Along Mamalahoa Highway from Keopu Heights to Kona Ocean View/Pu‘ukala including all side streets and subdivisions off of these roads
• Along Queen Ka‘ahumanu Highway from north of Kealakehe Parkway to Keahole Airport including NELHA, Keahole Ag Park, all industrial areas, side streets, and subdivisions off of these roads.

Water Supply staff is investigating the cause of failure. It is unknown at this time when repairs can be completed.

Spigots have been set up off fire hydrants for customers to access water during this emergency in the vicinity of Kealakehe Parkway.

The spigots are mauka of the West Hawaii Civic Center, and also at the intersection of Keanalehu Street and Puohulihuli Street above Kealakehe High School.

UPDATE (May 22): At this time, Department of Water Supply has procured an emergency repair contractor who mobilized to the site to begin pulling the pump out. After the pump is pulled, an investigation of the cause of failure will ensue, and a determination of the necessary requirements and timeline for the repair will be made. Until this information is available, it is unknown when repairs can be completed.