Big Island Video News

Serving Hawaii County

Phone and Cell Service Restored To West Hawaii
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by Big Island Video News
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STORY SUMMARY

Residential and business phone systems from Waikoloa south to Naalehu are affected, as well as cell phone service. This includes North and South Kona and Ocean View. Hawaii County Civil Defense says the outage may affect isolated areas in other areas on the Big Island.

UPDATE: Hawaiian Telcom technicians completed splicing more than 500 feet of fiber cable, restoring all services to impacted customers just before 7:30 p.m. tonight. Hawaiian Telcom again thanks its customers for their patience and understanding during this emergency service outage. Hawaiian Telcom technicians have placed the new cable and begun splicing, already restoring service to some customers. All customers are estimated to have services restored by 8 p.m. tonight. Hawaiian Telcom thanks its customers for their patience and understanding. Hawaiian Telcom at 7:45 p.m. on Feb. 11, 2015

UPDATE: Hawaiian Telcom technicians have placed the new cable and begun splicing, already restoring service to some customers. All customers are estimated to have services restored by 8 p.m. tonight. Hawaiian Telcom thanks its customers for their patience and understanding.Hawaiian Telcom at 5:45 p.m. on Feb. 11, 2015

NEWS BRIEFS

  • Telephone, cellular and internet service is down in West Hawaii, reports Hawaii County Police.
  • UPDATE: Residential and business phone systems from Waikoloa south to Pahala are affected, as well as internet and some cell phone service. This includes North and South Kona and Ocean View. Hawaiian Telcom says the outage is affecting approximately 20,000 phone and 5,500 Internet customers.
  • UPDATE: Hawaiian Telcom reports a cable was cut. A fiber break was discovered on Mamalahoa Highway near the intersection to the Daniel K. Inouye Highway, the company says, after alarms triggered in Hawaiian Telcom’s 24/7 Network Operations Center after 1 p.m. Wednesday. A contractor transporting a grader snagged and severed a 36-strand fiber cable.
  • UPDATE: Hawaiian Telcom crews are working to restore service. Teams from both Hilo and Kona are engaged on a restoration plan, which will require placing more than 500 feet of cable and 72 individual splices. The company says an update will be shared as more information becomes available.
  • Those needing police assistance should go to the nearest police station, authorities say.

MEDIA

Hawaii County civil defense message: